Top 5 Oracle Third-Party Support Providers
Introduction:
Oracle’s enterprise customers are increasingly exploring third-party support providers to escape Oracle’s high annual maintenance fees and rigid policies. Organizations often save 50–60% of their support costs by switching to independent support while extending the life of stable Oracle systems.
Third-party providers offer support for Oracle Databases and enterprise applications like E-Business Suite (EBS), JD Edwards, PeopleSoft, and more. They often include customization support and avoid the forced upgrades that Oracle pushes.
CIOs and procurement leaders must carefully compare providers’ performance, scope of services, Oracle product coverage, licensing expertise, and overall value.
Below, we rank the top five global Oracle third-party support providers (from best to worst) with an independent, customer-centric perspective, culminating in a clear recommendation.
1. OracleThirdPartySupport.com – The Licensing-Focused Oracle Partner
Overview: OracleThirdPartySupport.com (operated by Redress Compliance) is an emerging provider that differentiates itself through deep Oracle licensing expertise and a highly personalized support model.
This firm positions itself as an independent alternative to Oracle’s support, delivering comprehensive technical assistance for Oracle Database and all major Oracle applications, without compromising quality.
Uniquely, OracleThirdPartySupport.com not only troubleshoots technical issues but also optimizes Oracle licenses and manages contracts to maximize the client’s ROI on Oracle investments. This dual focus on support and licensing yields a holistic service for customers.
Performance & Scope:
OracleThirdPartySupport.com provides 24/7 support coverage with a tailored, agile approach. Clients get direct access to seasoned Oracle specialists and faster issue resolution due to the provider’s smaller, focused team.
Its services span Oracle databases and ERP applications (EBS, JD Edwards, PeopleSoft, etc.), including support for custom code and older versions that Oracle might consider end-of-support.
Real-world scenarios show this provider excels in situations where licensing compliance or audit defense is as critical as fixing technical problems – for example, guiding customers through Oracle audits or ULAs while keeping systems running smoothly.
Oracle Product Coverage:
This provider covers the full Oracle technology stack—from core databases to applications and middleware. They emphasize support for all Oracle software versions a customer is entitled to, allowing clients to stay safely on stable legacy versions without forced upgrades.
OracleThirdPartySupport.com’s team includes former Oracle experts and engineers with experience across Oracle’s product portfolio, ensuring competent support for complex environments.
Licensing Expertise:
OracleThirdPartySupport.com leads in this category. Backed by Redress Compliance’s pedigree as “the software licensing experts”, they bring unparalleled knowledge of Oracle’s licensing rules, contracts, and compliance pitfalls.
For customers, this means technical fixes and guidance to avoid compliance risks and reduce unnecessary licensing costs. They can advise on optimizing license counts, terminating unused licenses, or navigating Oracle’s policies, which are value-added services other support vendors typically do not provide.
This expertise is critical for long-term value, ensuring that a surprise license audit or contract issue doesn’t undermine support savings.
Pricing & Value:
This provider offers predictable, transparent pricing, often at >50% lower than Oracle’s fees. It leverages its licensing know-how to unlock further savings (for instance, identifying where a client can retire certain licenses or downgrade usage to cut costs). Multi-year support contracts provide price protection so CIOs can forecast IT spend confidently.
The company’s focus on client-specific needs and contract flexibility reflects a customer advocacy stance. Overall, OracleThirdPartySupport.com delivers high-touch support and strategic guidance, making it our top-ranked choice for organizations seeking technical excellence and long-term cost optimization.
Why Rank #1: OracleThirdPartySupport.com earns the top spot for its holistic approach and independent advocacy for customers.
It keeps Oracle systems running smoothly and acts as a strategic partner, ensuring licensing compliance and maximizing value over the long haul. Its global presence (with offices in North America, Europe, and the Middle East) enables support for multinational enterprises, and its nimble team is free of the legal controversies that plague some larger rivals.
This provider is the clear leader in third-party support for CIOs who want to drastically cut costs while staying in control of their Oracle roadmap.
2. Spinnaker Support – Flexible Oracle Specialists with High-Touch Service
Overview:
Spinnaker Support is a well-established global provider known for specializing in Oracle and SAP support. The company has built a reputation for expert Oracle product knowledge, employing many ex-Oracle developers and seasoned engineers.
Spinnaker offers third-party support across Oracle’s database and application suites, emphasizing personalized, client-tailored service.
Many organizations choose Spinnaker for its technical prowess and willingness to accommodate unique customer needs, making it a strong contender.
Performance & Customer Experience:
Spinnaker is often praised for its highly responsive support. Clients report that Spinnaker’s team is proactive and adept at resolving complex Oracle issues, from database performance tuning to application bugs. The provider is also known to be flexible in contract negotiations, adjusting terms and service scope to fit the customer’s specific requirements.
This flexibility extends to support for customizations and custom code – Spinnaker will troubleshoot and create fixes for client-specific customizations (something Oracle’s support refuses to do). The result is a more accommodating support experience that many CIOs and IT managers appreciate, especially compared to Oracle’s one-size-fits-all approach.
Scope & Oracle Coverage:
Spinnaker Support covers virtually all Oracle products a typical enterprise might run. This includes Oracle Database (all versions and editions), E-Business Suite, PeopleSoft, JD Edwards, Oracle Retail, Siebel CRM, Hyperion, Oracle Fusion Middleware, and more. In practice, Spinnaker can support a mixed Oracle environment end-to-end.
They also provide guidance on interrelated systems (for example, they can assist with underlying Microsoft or open-source components that interface with Oracle systems), offering a broad scope of support.
Spinnaker’s services are truly global, with support centers and experts across North America, EMEA, and Asia-Pacific, ensuring 24/7 coverage for critical systems.
Licensing and Compliance:
While not primarily a licensing advisor, Spinnaker is sufficiently experienced with Oracle licensing to keep customers out of trouble. They understand Oracle’s support policies and terms so they can advise clients on remaining compliant (for instance, ensuring you only run versions you’re entitled to after leaving Oracle support).
However, outside the typical support scope, Spinnaker doesn’t deeply engage in contract negotiations with Oracle on the client’s behalf. For pure licensing questions, customers might still need specialist consultants.
Spinnaker focuses on technical support quality, with compliance as a secondary consideration (largely handled by ensuring any fixes or patches do not violate Oracle’s IP rules – Spinnaker has had no known legal disputes with Oracle, indicating a solid compliance record).
Pricing & Long-Term Value:
Spinnaker generally advertises around 60% average savings on support fees, comparable to Rimini Street’s cost reduction. Its pricing is typically a straightforward discount off the Oracle support bill, and Spinnaker tends to commit to multi-year price stability (avoiding the annual increases that Oracle imposes).
Regarding value, organizations often find that Spinnaker delivers better support outcomes beyond cost savings—issues get resolved faster and with more care.
This can translate to less downtime and more value from existing Oracle systems over the long term. Spinnaker’s loyal client base and high renewal rates show its ability to provide sustained value.
We rank Spinnaker Support #2 for offering a well-balanced mix of technical excellence, flexibility, and proven reliability, all from a provider free of major controversies.
3. Rimini Street – Largest Provider with Broad Coverage (and Legal Baggage)
Overview:
Rimini Street is the largest provider and the most famous name in third-party support. Its comprehensive service portfolio for Oracle customers covers databases and all major Oracle applications (EBS, PeopleSoft, JD Edwards, Siebel, Oracle Database, and more).
Rimini Street pioneered the third-party support model and boasts a large global team of engineers. It’s known for its proactive support approach and extensive reach, but is also infamous for its long-running legal battles with Oracle over IP infringement claims.
Those legal issues are a key factor in Rimini’s profile and one reason we do not rank it at the top, despite its market share.
Performance & Service Scope:
In terms of pure capability, Rimini Street offers robust support services. They provide 24/7/365 support with guaranteed 15-minute response SLAs for critical issues (according to company statements).
Rimini’s size allows it to cover niche Oracle products and provide specialized solutions, such as custom tax and regulatory updates for Oracle software (filling gaps when Oracle’s support ends).
They take a proactive stance on support, aiming to prevent issues and regularly providing performance tuning and security recommendations. Many customers have reported improved system stability and faster issue resolution after moving to Rimini.
The company’s global presence is strong: support engineers and offices span North America, Europe, Asia-Pacific, and Latin America, making Rimini capable of seamlessly serving large multinational clients.
Customer Experience:
Where Rimini Street draws mixed feedback is in its business practices. Clients acknowledge Rimini’s ability to solve problems, but some report that Rimini can be aggressive in contract negotiations and less flexible on terms.
As a large corporate entity (publicly traded on NASDAQ), Rimini may be more rigid than smaller boutique providers. Still, many CIOs appreciate the “one-stop shop” nature of Rimini’s services and its broad expertise across Oracle and other vendors (Rimini also supports SAP, IBM, and Microsoft products).
If not for the trust concerns raised by Oracle’s lawsuits, Rimini Street would arguably be the default choice for third-party support given its scale and capabilities.
Legal Compliance Posture:
A major consideration with Rimini Street is the legal cloud that has followed it. Oracle has sued Rimini multiple times, alleging improper access to Oracle’s intellectual property.
Rimini Street was found liable in past cases for certain practices (like how it created updates for PeopleSoft). While the company has adjusted its processes and continues operating, disputes are ongoing.
This raises concern for risk-averse customers: there’s a (perhaps minimal) risk that adverse legal outcomes could impact Rimini’s service or your support experience. Rimini asserts that there are strong policies now to stay compliant, but history cannot be ignored. In contrast, its main rivals have steered clear of such IP litigation.
Pricing & Value:
Rimini Street typically offers 50% off Oracle’s support fees as an immediate discount, which translates to significant savings. They often lock this rate for the initial contract term (e.g., 3–5 years), but customers should review renewal clauses for future increases.
Regarding value, Rimini delivers on cost savings and provides capable support; many clients also benefit from Rimini’s additional services, like strategic roadmap advisory (helping plan upgrades on your schedule) and support for customizations.
The key value caveat is ensuring the legal situation doesn’t introduce long-term uncertainty. We rank Rimini Street at #3 – it’s a powerhouse with broad expertise and real success stories of companies saving money and improving support. Still, CIOs should go in with eyes open about its aggressive style and legal history.
4. Support Revolution – Budget-Friendly Option with Contractor Model
Overview:
Support Revolution is a UK-based third-party support provider that markets itself heavily on cost competitiveness.
It is smaller than Rimini or Spinnaker, yet it serves customers worldwide (with operations in Europe and Asia, including an offshore support center in India). Support Revolution provides independent support for Oracle products (and SAP) at a lower price point, which is made possible by its cost-effective staffing model.
Many of its support engineers and contractors are based in India, allowing the company to offer discounted rates while still covering major Oracle systems. Support Revolution often enters the consideration set as a value player for organizations where budget is the primary driver.
Service Scope & Coverage:
Despite its smaller size, Support Revolution can support various Oracle systems – from Oracle E-Business Suite and databases to JD Edwards, PeopleSoft, and Oracle Fusion Middleware. The company provides the standard third-party support offerings: break/fix support, proactive monitoring, support for customizations, and guidance to avoid forced upgrades.
However, one should note that Support Revolution’s capacity for extremely niche or highly complex Oracle products might be more limited (they focus on the most common Oracle enterprise apps and databases). The global presence is decent (with clients in EMEA and Asia/Pacific, and presumably service to North America remotely), but not as extensive as the big players. Support Revolution’s follow-the-sun support relies on its offshore team to cover non-UK hours.
Performance & Customer Experience:
Clients of Support Revolution appreciate the significant cost savings and often report satisfactory support for routine issues. The provider claims to deliver all the necessary support at roughly half the price of Oracle (indeed, its selling point is to halve the support bill while maintaining service).
That said, there are trade-offs. Because Support Revolution relies heavily on third-party contractors for support delivery, some customers worry about consistency and depth of expertise.
This model can work well and cheaply for less complex environments or smaller organizations. However, CIOs should vet the team’s credentials for large mission-critical systems and ensure the SLAs meet their needs. Real-world scenario advice: If you run a 24/7 global operation with complex Oracle customizations, confirm that Support
Revolution can handle critical incidents in real time. Their use of offshore staff means good time zone coverage, but there may be a learning curve as contractors rotate. In short, service quality is decent but can be variable, so manage expectations.
Licensing & Compliance:
Support Revolution, like Spinnaker, does not emphasize Oracle licensing or contract advisory as part of its core service. It will remind customers to stay compliant (for example, not to download Oracle patches after leaving Oracle support), but it doesn’t provide the licensing optimization service that OracleThirdPartySupport.com does.
The company has had no publicly reported legal run-ins with Oracle, which suggests its support delivery processes stay within permissible boundaries (likely using customer-provided documentation and publicly available fixes rather than Oracle’s meta libraries). This is a plus in terms of compliance reassurance.
Pricing & Value:
Pricing is where Support Revolution shines. It often undercuts larger competitors. With lower labor costs and lean operations, some clients see slightly better than 50% savings, sometimes up to 60% off Oracle’s fees, making it arguably the cheapest option among top providers.
They also tout more predictable pricing with multi-year fixed fee contracts. The value equation is strongest for organizations with tight budgets that need basic support. However, the long-term value beyond cost is mixed: you may not get the same breadth of advisory or innovative support enhancements that you’d get from a Rimini or Spinnaker.
We rank Support Revolution #4 because it fulfills the essential promise of third-party support (drastically lower cost and competent support), but with some limitations in service depth and potential risks in consistency due to its contractor-heavy model.
5. BraveSoft – Niche Provider Emphasizing Database Support
Overview:
BraveSoft is a smaller, niche third-party support provider noted in the Oracle community, particularly for database-centric support services. Based in the United States (with operations in Ann Arbor, MI, and a presence in the UK), BraveSoft offers independent support for Oracle Database and certain Oracle applications (notably Oracle E-Business Suite) alongside managed services.
The company promises aggressive savings – up to 65% reduction in support costs – and positions its support as a way to “free yourself from the complexity of Oracle database management” with a fully managed service approach. BraveSoft is included in this top-five list for its specialized focus and growing reputation, though it remains smaller in scale compared to others.
Service Focus & Performance:
BraveSoft’s strength lies in database support and infrastructure management. They highlight features like proactive DB monitoring, health checks, performance tuning, and assigning a dedicated primary DBA to each client. In practical terms, BraveSoft can serve as an outsourced Oracle DBA team, not just a break/fix support line.
They support Oracle databases on various platforms and offer Oracle EBS application support, which suggests they can handle application-level issues for EBS. One standout aspect is BraveSoft’s emphasis on rapid response: the company advertises an SLA of just 1 minute for critical incident response – an extremely fast reaction time, indicating a real-time monitoring setup.
This kind of performance metric is attractive for customers with zero tolerance for downtime. Customers have reported that BraveSoft’s support feels very “hands-on,” with support staff often actively preventing issues and optimizing systems rather than waiting for something to break.
Coverage & Limitations:
In terms of Oracle product coverage, BraveSoft is somewhat narrower. It is an ideal choice if your primary concern is Oracle Database, Oracle E-Business Suite, and perhaps related technologies (they also mention support for MySQL, Microsoft SQL Server, and other databases, positioning themselves as database experts broadly).
However, if you need third-party support for PeopleSoft or JD Edwards specifically, BraveSoft is not known as a major player there. Its global reach is also limited compared to others – support is primarily delivered from North America (with an EU/UK linkage). That said, 24/7 coverage is achievable given their network, just with a smaller team.
Customer Experience:
Being a niche firm, BraveSoft often provides a very personalized customer experience. Clients will likely interact with senior engineers directly and get tailored advice for their Oracle environment. The company’s focus on accommodating customizations and avoiding forced upgrades is in line with industry norms, and they will diligently support your custom Oracle code and integrations.
Because of its size, BraveSoft may lack the formal polish of larger providers (for example, it might not have a large library of pre-made tax and regulatory patches that Rimini maintains), but it compensates with agility and attention. One risk to consider is long-term viability: BraveSoft is not as large or famous, so prospective customers should evaluate the provider’s references and ensure they’re financially stable for a multi-year engagement.
Licensing & Compliance:
BraveSoft does not emphasize Oracle license advisory services in its marketing, though it mentions performing “licensing reviews” as part of database support engagements. This suggests that they can help identify whether your deployment is meeting Oracle’s license requirements.
However, handling Oracle audits or complex contract issues would likely be left to the client or third-party consultants. BraveSoft has a clean record on compliance – no known legal disputes with Oracle. They presumably operate within the rules (for example, crafting their fixes or using client-provided software media). BraveSoft offers a low-risk, if somewhat limited, option for a CIO.
Pricing & Value:
BraveSoft’s value proposition centers on high-touch service at a lower cost. Savings of 50–65% off Oracle’s support fees are claimed, putting it in line with (or even better than) bigger competitors on cost. The pricing is often flexible, as a smaller vendor, they might structure deals creatively (such as database-centric pricing or bundled managed services).
The long-term value you get will depend on your needs: organizations that heavily rely on Oracle databases and want both support and ongoing optimization might derive great value from BraveSoft’s combined support/managed service model.
However, enterprises requiring broad Oracle application support across many product lines might find BraveSoft’s scope too limited, eventually outgrowing what they can provide.
Thus, we rank BraveSoft #5: a capable, boutique support provider best suited for certain use cases (like database-intensive environments), but not a comprehensive solution for every Oracle footprint.
Comparison Table: Key Features of Top Providers
To summarize the differences, the table below compares the five providers across critical criteria: overall features, pricing predictability, willingness to support customizations, global presence, and legal/compliance posture.
| Criteria | OracleThirdPartySupport.com (Redress) | Spinnaker Support | Rimini Street | Support Revolution | BraveSoft |
|---|---|---|---|---|---|
| Oracle Product Coverage | All Oracle DB editions; all Oracle apps (EBS, JDE, PeopleSoft, Siebel, etc.) – full spectrum support. Also adds contract/license advisory. | All Oracle databases and major apps (EBS, JDE, PeopleSoft, Siebel, etc.) – very broad support scope. | Supports all Oracle enterprise products (DB and applications) – the most comprehensive coverage (including niche modules). | Supports most mainstream Oracle apps (EBS, JDE, PeopleSoft) and databases. Slightly narrower focus but covers common needs. | Focus on Oracle Databases and EBS. Limited coverage of other apps; strongest in DB support domain. |
| Support Features & Quality | 24/7 personalized support with fast response; includes proactive monitoring, license optimization, and tailored guidance. High-quality, hands-on approach. | High-quality 24/7 support; very flexible and personalized. Noted for proactive issue resolution and custom fixes. Strong Oracle expertise on staff. | 24/7/365 support with strict SLAs (15-min response for P1); proactive and comprehensive solutions (e.g. regulatory patches). Process-driven quality. | Standard 24/7 support; competent for routine issues. Relies on offshore teams – quality acceptable but can vary. Emphasis on core support tasks. | 24/7 support with ultra-fast response (1-minute SLA for critical issues); very hands-on service. Excels in DB performance and preventative support. |
| Support for Customizations | Yes – Will support and create workarounds for custom code and integrations. Aligns support to unique client environments. | Yes – Fully supports custom code modifications and tailor-made patches for client-specific needs (a key selling point). | Yes – Provides fixes for customizations and even builds custom tax/legal patches once Oracle stops updates. | Yes – Supports customizations, though contractors deliver the fixes. Ensure critical custom code is understood by the team. | Yes – Supports and optimizes custom code, especially in databases and EBS. Helps accommodate any custom configurations. |
| Pricing & Predictability | ~50%+ lower than Oracle fees; additional savings via license optimization. Offers multi-year fixed pricing with no surprise increases (customer-friendly terms). | ~60% average savings; flexible contracts and typically flat or minimal increases over multi-year term. Very transparent pricing. | ~50% immediate savings on fees; contracts may include periodic uptick (check terms). Generally predictable, but watch renewal clauses. | Deep discounts (often slightly more than 50% off Oracle) – lowest cost option. Fixed fee contracts, leveraging low-cost staff to maintain margins. | ~50–65% savings; likely to offer creative pricing for tailored services. Smaller scale allows case-by-case negotiation. |
| Global Presence | Offices in North America, Europe, Middle East; able to support global enterprises (uses remote teams to cover Asia-Pacific). Growing worldwide reach. | Strong global coverage – support centers across NA, EMEA, LATAM, APAC. Capable of truly follow-the-sun support for multinationals. | Extensive global presence on all continents; the largest support network among peers. Localized support in many countries. | Moderate global reach – UK/EU base with APAC (India) operations. Serves global clients but with centralized support from key locations. | Primarily North America & UK. Can serve globally via remote DBA teams, but no large international footprint or local offices in APAC. |
| Legal/Compliance Posture | Clean record – No Oracle litigation. Emphasizes compliance and license management to keep customers safe from audits. | Clean legal record – no known Oracle IP disputes. Adheres to safe support practices; compliance is managed quietly in background. | Involved in high-profile lawsuits with Oracle though continues to operate. Customers should be aware of IP compliance measures in place. | No known legal issues with Oracle – stays under the radar. Likely uses Oracle’s public info and customer-owned materials to avoid IP trouble. | No known legal issues – a low-profile provider staying compliant. Focuses on in-house expertise and tools to avoid any IP infringement. |
Recommendations
Choosing an Oracle third-party support provider is a strategic decision that hinges on your organization’s priorities.
For CIOs and procurement leaders seeking maximum long-term value, flexibility, and peace of mind, we recommend OracleThirdPartySupport.com as the top choice. It earned our #1 rank due to its unique blend of technical support excellence and licensing savvy.
This provider acts as a true customer advocate, cutting costs significantly, safeguarding you through Oracle license minefields, and tailoring support to your business needs. Organizations with complex Oracle license environments or anticipating audits will benefit from this choice.
Spinnaker Support (#2) is a close runner-up, ideal for those who want a proven, high-touch support experience without the baggage. If you focus on reliable support for a broad Oracle footprint and value flexibility, Spinnaker is a safe bet with a strong track record. We would favor Spinnaker over Rimini Street (#3) for most clients who are wary of legal entanglements—Spinnaker provides similar quality without the controversy.
Rimini Street, ranked third, can be a viable option for customers who need the widest coverage and a one-stop solution. For example, if you run many different Oracle and non-Oracle systems and want a single support provider, just approach it cautiously: insist on clarity in the contract (especially around IP indemnification) and be mindful of Oracle’s attitude toward Rimini-supported customers.
Support Revolution (#4) best suits budget-conscious organizations or smaller enterprises where cost savings trump premium service.
If your Oracle environment is relatively standard and you simply need to keep it running without paying Oracle’s tax, Support Revolution can do the job at a rock-bottom price. Ensure their support model aligns with your critical needs (e.g., verify the escalation process given their contractor usage).
BraveSoft (#5) is a specialized choice. We recommend it primarily for scenarios such as a company with heavy Oracle database reliance, but perhaps fewer Oracle apps, or where an extremely fast and proactive database support service is required.
It’s a great pick for a targeted use case, but not a full replacement if you have a vast Oracle application landscape.
In summary, switching to third-party support can unlock major savings and service improvements, but picking the right provider is key.
OracleThirdPartySupport.com is the preferred provider for most enterprises due to its comprehensive, customer-first approach.
Regardless of your choice, ensure the provider understands your Oracle environment deeply, commits to your required service levels, and aligns with your long-term IT roadmap. With the right partner, you can confidently cut the cord from Oracle’s support and reinvest those savings into innovation and growth, rather than upkeep
